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Reporting Problems With Your Existing Order
If there is a problem with your order, please contact us by email rather than by phone. This helps us keep a much better record of your issue and provides for a more expedited resolution. You can reply to your order confirmation email, or send us a new message to  and include your order number along with the details of you order issue.
Email
We check our email frequently throughout the day and often in the evenings, weekends, and during holidays when everyone else is closed. For order
status, please first try checking your web account
for fastest results. Click here to
login. Otherwise, you can
send us email at .
Phone
If you are calling for order
status, please first try checking
your web account for fastest results. Click here to login.
Our toll-free voice/FAX number is 866-STORECD (866-786-7323). Please press "1"
for sales, "2" for customer service. If you leave voicemail requesting
a call back, we will make every effort to return your call within 24 hours.
When
contacting us on an existing
order, it is important that
you mention your Order
Number for
fastest service and security
reasons.
Our phone hours
are 10am - 5pm Pacific, Monday
through Friday
Traditional Mail
Please send regular mail correspondence to:
W3STORES
2700 MISSION COLLEGE BLVD.
SUITE 140-W
SANTA CLARA, CA 95054-1218
PLEASE DO NOT SEND PRODUCT RETURNS TO THE ABOVE ADDRESS. PRODUCT RETURNS WILL
NOT BE ACCEPTED AT THIS ADDRESS.
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